The links provided did not lead to any helpful suggestion. Note, prior to above, I re-downloaded drivers -win8-64 and software, last version 2/14, (same as I had used before), fully uninstall drivers and software, shutdown with shutdown.exe /s /t 0), unplug computer and then did a clean install. Also, as before, other scanning software works provided I use WIA driver.
Thank you for your reply and suggestions, I did as indicated, unfortunately, as before scanner works well, but software DSmobile scan II installs fine and does not run at all (task manager indicates is loaded). Reply us back with any queries with windows. Refer the below links for further help.įor troubleshooting. To download the driver refer the below link. Let the driver to install and then check the functionality. Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list d. Right click on the setup file of the driver and select Properties b. Follow the steps to install a driver in compatibility mode: a. We suggest you to Uninstall & Re-install the drivers in compatibility mode and try. I have used MSScan, Scan to pdf, Free scanner software and all run fine (but don't do the job I need) and I noticed they run using the WIA driver, if I try to use TWAIN driver they will crash.Īny suggestions? Hi Thank You for posting in Microsoft community. Uninstalled and re-installed with drivers/software indicated by Brother support dpt, they say there is nothing else they can do, suggested to ask here. Upgraded to Windows 10-64 from 8.1, scanner DSmobile 600 install fine, scans fines but software DSmobilescan II sometimes run and does not find scanner or does not run at all (worked fine in W7, 8 and 8.1-64).
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